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No map on the Mac
- Done
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A |
Alois Egger |
I use ABRP on Mac for load planning in advance. Since a few days no map is displayed. But the application works as before? What's happened??
Activity Newest / Oldest
Katya_ABRP
Status changed to: Done
Alois Egger
double
Alois Egger
Thanks for asking, ABRP has been running again for a few weeks without any problems
Katya_ABRP
Status changed to: User Feedback
Katya_ABRP
Hi Alois,
I wanted to follow up on this as this post has gone inactive. Is this issue still present?
/Katya
Samuel_ABRP
Status changed to: In progress
Samuel_ABRP
Status changed to: User Feedback
Samuel_ABRP
Alois, please provide the information i asked for below.
Alois Egger
Same as 9 days before, can see no map on screen?? Whats happen since new version?? Use Mac 10.15.7
Samuel_ABRP
Merged with: No map on the Mac
Samuel_ABRP
Please check your map configuration in settings. Which map did you select?
Alois Egger
abrp - the other two work only with Premium
Alois Egger
I use Mac 10.15.7 Chrome, Safari also don't work
Alois Egger
Firefox crashes when I open abrp
Alois Egger
Samuel_ABRP
Does this also happen in an incognito window? It seems a route is loaded in that map, so does it also happen when no route is loaded when you start abrp (open abrp without plan=? and clear plan before you test)
Samuel_ABRP
Please also check if you can see a log message that indicates what error occurs. On chrome for example you can see the console outputs when clicking F12.
Alois Egger
Yes always, for a short time (0,5 sec) I can see the map
Alois Egger
Oh, after deleting a saved route the map was there again. Many thanks for the support
Samuel_ABRP
So it works now even when planning a new route and closing browser and opening again?
Alois Egger
Same problem as before, no map on screen?? What's happen since new version??
Samuel_ABRP
Please check the logs as described above from the javascript console. Here is a description how to do that on Mac OS with different browsers:
support.happyfox.com/kb/article/882-accessing-the-browser-console-and-network-logs/
Open the console, then go to ABRP website and copy all the logs int a .txt file and attach it here.
Alois Egger
Please see attached screenshot
Alois Egger
Konsole
Alois Egger
Konsole screenshot
Samuel_ABRP
Hi Alois,
the console is the right one. If there is an error it will be red. So please try to open console. then open abrp website and then make a screenshot of the red lines when it crashes. Please try to get all red messages onto one page (or make multiple screenshots). Thanks!
Alois Egger
The ABRP website opens twice, the first time the map builds halfway, then it closes and opens a second time but without loading the map.
The ABRP "Classic" website works fine, but only in English.
Alois Egger
Samuel_ABRP
Hi Alois, there is no error again in that screenshot. A bit red text, yes, but an error is a block of red text. Please check again when the app crashes if there is red text. Scroll up or down a bit in case the log fills up too fast.
Alois Egger
But the error is permanent, there is no map visible on the screen! Pls see attached screenshot!
Alois Egger
Update: I tried to open ABRP with the key combination cmd + click and since then the map also opens? But the map responds very slowly and there is no scroll option with + or - key?
Samuel_ABRP
Just a proposal as workaround for now... If you have premium, you can enable other map types in settings. Please try the satellite / hybrid map in settings for Maps. In the meantime i will check with the colleagues, if they know anything about this.
Alois Egger
No premium. I also suspect a problem with Mac Catalina version 10.15.7 - Since the one-time opening with cmd + click but it seems to run again, let's see how long?
Alois Egger
But the response time when scrolling the map is very, very slow compared to the Classic version which runs normally.
Samuel_ABRP
Can you please check if you see the spinning cubes here
get.webgl.org/
get.webgl.org/webgl2/
Alois Egger
One cube rotates on each of the two web pages
Samuel_ABRP
Do you have another device you can compare to? Like a Linux/Windows PC? Just want to make sure it is not related to your account data. If it works on other devices with your data it might be related to your system, if no error is logged in the console. Normally you really should see anything there. Please also make sure no logs are hidden. Maybe try checking the log in another browser as well for comparison.
Alois Egger
I tried it with an Android tablet, the web version runs on it both in wifi and mobile network from the tablet!
Samuel_ABRP
Alois, please try the workaround as described here:
abrp.upvoty.com/b/report-a-bug/page-crashes-on-mac/
Does it help?