"Something went wrong" error when clicking chart button on website / Spreadsheet crashes on MS Surface Pro

Voters 8

M
S
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B
+ 2 voters
P

Done

B	Bill Barrett

When clicking the spreadsheet after creating a plan the app crashes most of the time.

2023-04-20 -

Activity Newest / Oldest

Katya_ABRP

Status changed to: Done

Alan James

Using the iPad app. All I get is a screen message saying "Oooops, something went wrong Try later". The grid pattern way of showing the trip is so good that not having it is very unhelpful.

Katya_ABRP

Merged with: Journey grid pattern info not available.

Paid User

Getting white screen on longer trips (3000 km) when trying to see price cost for the trip (oooppps, something went wrong). No matter which bowser I am using. Tried deleting cookies and used different PC's. Reset doesn't help either. It is always the same. I am paid customer.

Katya_ABRP

Of course not supposed to happen, this is a bug and we're currently investigating. Cost summary is still possible to view by tapping/clicking the displayed driving duration at the top of the itinerary.

Katya_ABRP

EDWARD THEODORE

When planning a route then clicking what I think is the chart button in the bottom right I get a full screen error stating "something went wrong. The only thing to do after that is refresh the page taking me back to the waypoint selection screen. I have tried both Brave and Edge, cleared website info, Logged in and guest.

Katya_ABRP

Merged with: "Something went wrong" error when clicking chart button on website

Bill Barrett

The spreadsheet does work on IOS, ie iPad Pro.

Bo_ABRP

Status changed to: In progress

Bo_ABRP

This is a simple crash fix, we can see it in our logs. Patch coming out today or tomorrow.

Bill Barrett

Great, I love to print the spreadsheet off when on a road trip. Makes entering charger stops very easy and accurately.

Customer C

Well, the problem is still there. I just payed subscription for one more year.

Customer C

Not so simple, I guess, since it is still not working.

Bo_ABRP

We did release a new web version yesterday (build 2197) - please reload and check at the bottom of the settings menu that you have received it and try again.

papymomo

It works now. Thank you.

Katya_ABRP

Merged with: Summary pop-up crashes

Steven C Davies

This particular segment abetterrouteplanner.com/?plan_uuid=456ec36e-ab5a-43bc-86df-e955738f7b80
always crashes when I click on the table pop-up icon. The resulting screen is blank and shown Oops...
Something went wrong
try again
Chrome Version 112.0.5615.138 (Official Build) (64-bit)

Stansted

Same over here when using the the webapp on different computers (mac os and windows). You get a blank page after clicking the spreadsheet. Not most but every time you click. For some days now.

robertEniro

Same here in different browsers. There is a code error shown in the console: