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Share to Tesla missing
- Done
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Shoaib Alam |
Hello! I have used ARBP for a while now, and it was working fine till a couple of days back when there are two issues that happened:
1. The app was not updating with the car's battery percentage, and what ended up happening was planning the wrong stops on a route.
2. the "share to tesla" stopped showing up on my app and the website on my account.
I ended up deleting my car and re-adding it. Now, the car's stats - like battery % is updating, however, the share to tesla option while sharing the route is gone.
What can i do to fix this issue?
Activity Newest / Oldest
Katya_ABRP
Status changed to: Done
Katya_ABRP
Status changed to: In progress
Shoaib Alam
Thank you. I should also point out that I am on an iPhone (iOS). My brother is on an iPhone as well and has a Tesla. Just checked his app, and he has the "share to tesla" option enabled, so not sure if all your users are having the same issue. Please let me know if I can provide any additional details which might help with your investigation and resolution. Thanks!
Katya_ABRP
Thank you for the info. As mentioned we recently had some proper issues with connecting to the Tesla API which we've since had this resolved but users will need to have their cars linked again.
This also means they'll link it with the updated linking process, in which we had missed enabling this functionality.
We've had this corrected in version 4.2.7 which is now available for iOS, and under review for Android.
/Katya
Shoaib Alam
Got it! thank you! I just updated my app and am now able to see the share function. Thank you again for addressing the issue, really appreciate it!
Gundersen
Not fixed still not working with send to Tesla and also api issues so no live data.
Katya_ABRP
Status changed to: Investigate
Katya_ABRP
Hi Shoaib,
Thank you for making us aware of this!
The connection issues are recent and I'll refer you to this report:
abrp.upvoty.com/b/report-a-bug/connection-to-tesla-fails
We'll be looking into why the 'share to Tesla' feature is missing. Most likely it is because we've recently divided the telemetry sources in 'in-car live data' and 'over-the-air live data' to enable dual sources of data - but we must've missed something when the Tesla option was classified an OTA source.
/Katya