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Routing does not go via Eurotunnel / Le Shuttle


A
Anonymous

Tried to use the app to route me from Paris to near Birmingham UK when booked on the Eurotunnel. Despite putting a waypoint as Eurotunnel, the app was taking me via the Ferry - no problem, i'll get to Eurotunnel and ask it to calculate a route from there. Nope, sitting in the queue for Eurotunnel, it took me OUT of the queue and routed me to Calais to get a ferry to the UK, changing the timing, routing / charging required, this is despite me trying to force it a specific route. THere is no option to exclude Ferries, only combined Ferries / Motorail. Have cancelled subscription and requested a refund as it didnt do what I needed it to.


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Katya_ABRP

This ticket has been moved to our new feedback portal; abrp.featurebase.app/en/p/routing-does-not-go-via-eurotunnel-le-shuttle-2