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Route planning does not work at all


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Tosho Ivanov

route planning does not work at all

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Katya_ABRP

Status changed to: User Feedback

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Katya_ABRP

Hi Tosho & others,

We'd need more information in order to help you. Could you describe where ABRP fails to provide you a plan?

Screenshots would be helpful.

/Katya


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Paul van Loon

It fails at its basic function: calculating a route. A starting point, either my location or another and a destination can be set. Only pressing the button doesn't make it do anything, sometimes it circles for a bit, but mostly it just goes 🤷

This happens in both the android app as well as the browser.
I provided a screenshot, but frankly I don't see the point.


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Paul van Loon

Oh small update, I cleared all the data from the app. That seems to do the trick, it even worked if I log in again.


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Katya_ABRP

Hi Paul, sorry for the delayed response. Thank you for letting us know, could you confirm that the issue has not returned since? Did you clear cache or did you reset settings in the app?