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Persistant Cookie notification
- Done
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Rohn Thurman |
Clicking "OK" on the cookie notification at the bottom of window is not closing the notification.
Activity Newest / Oldest
Katya_ABRP
Merged with: Can't close/check the bottom cookie banner in Safari
Tri Nguyen
Not able to close the cookie banner at the bottom when using Safari. This banner hide buttons and other functionality in the planner.
Mattias_ABRP
Status changed to: Done
Howard Hammermann
Yes, Katya, good idea to merge it. Thank you. I have found that if I just select the "Don't Allow" ABRP to use my location, then it works fine...
Mattias_ABRP
Hey, Howard and other users with this issue. We have with the added information from Howard manage to solve this issue and it will be released soon.
Howard Hammermann
This issue (which was "closed") is still an issue for me. I am on an iMac, running macOS Monterey 12.4 Beta, Safari 15.5, and using NordVPN. I looked through the previous comments and tried everything suggested there, without success. Perhaps the app could be rewritten to either move the Cookies pop-up to another location, or perhaps to change it to a Pop-Up Dialog? Anyway, it's difficult (impossible?) to access some of the controls when the Cookie thing is covering them...
Katya_ABRP
Katya_ABRP
Hi Howard,
I cannot see that we've closed any of your previous reports. However, we have merged them with existing posts to avoid duplicates. I'll have to do the same with this post.
/Katya
Howard Hammermann
I just found that in the (“abetterrouteplanner.com” would like to use your current location.) dialog that pops up when ABRP starts, if I select "Don't Allow", THEN it's possible to click the OK button at the bottom, and that will dismiss the Cookie Question...
Howard Hammermann
The Cookies Disclaimer cannot be dismissed. Of course, that also means that it's "difficult" to get to the buttons that are underlying it, since the OK Button covers nearly all of those other buttons. This is a new bug that I never experienced previously.
Katya_ABRP
Katya_ABRP
Merged with: Cookie message
Herbert E
Safari Cookie message can't be removed.
Andy Schmidt
If you access the page in the car try to zoom in on either the left nav or the cookie notification itself. The hut area is too small to accept the tap but works when you get it bigger. Careful though don't try to zoom on the map itself, that will only zoom/move the map itself. It has to be done on a dialog type display.
Samuel_ABRP
Hi, which browser do you use?
Samuel_ABRP
Merged with the other issue we had related to cookies. It seems Rick Larsen found a workaround for being able to dismiss the cookie banner. We still need to check if we can do anything on our side.
Samuel_ABRP
Status changed to: Investigate
Rick Larsen
Using Safari or Chrome browser on Mac always displays the cookie warning line. Clicking OK does nothing. This warning can obscure the controls at the bottom for clearing, editing, or planning thus rendering the site inoperable.
Samuel_ABRP
Merged with: Cookie warning overlay cannot be dismissed and obscures controls needed to edit or plan a route.
Mattias_ABRP
Status changed to: Done
Mattias_ABRP
Status changed to: User Feedback
Mattias_ABRP
Hey Rohn,
we have been looking at this issue and have not been able to reproduce it so would be most great full if you could answer a few short questions and we will probably have it solved together.
1. what operating system and browser are you using?
2. have you in any way disallowed cookies either in the browser or on the page?
3. what happens if you open the page in incognito mode does the issue still persist?
4. what happens if you open it in other browsers, does the issue still persist?
Rohn Thurman
Hi
1. MacOS & Safari
2. Yes but happens either way
3. In Private mode it still happens
4. I tried using Firefox and it does not have the issue, works fine and banner closes on clicking "OK"
Mattias_ABRP
You don't happen to have Chrome installed on your computer. Only asking as it would be interesting to see if it works there and if you could open 'Inspect Elements'. In safari, you need to change some settings to be able to access inspect elements but maybe you are willing to do that and look if there is any sort of error visible there? Here is how you get to inspect elements in Safari --> stackoverflow.com/questions/40234993/how-to-inspect-element-using-safari-browser
Rohn Thurman
No issues on Chrome. I went back into Safari to try to "Inspect Elements" but it is now working on Safari too. Banner closes on clicking "OK". So no idea what happened. Typical really, spend weeks getting annoyed and the day I report it, it clears.
Mattias_ABRP
Great that the problem has solved itself. Not so great that we didn't get the opportunity to figure what caused the issue but hopefully we will find it one day. If there is any issue in the future with this or anything else don't hesitate to create a new issue here and we will try to handle it as soon as we can.
Rick Larsen
In Safari->Preferences->Privacy I unchecked "Prevent cross-site tracking" and reloaded the page and was then able to dismiss the cookie warning. This change does not prevent the cookie warning, it just allows it to be dismissed thus allowing access to the "restart", etc., controls at the bottom.
Note: I could not trigger this problem on the iPad.
Mattias_ABRP
Is it stuck all the time or is your problem that it reappears after each time the page reloads? Have you checked so that you are not blocking cookies or for the page?
Samuel_ABRP
Hi,
i just tried this and both chrome and safari work on MacOS for me. I opened a few incognito tabs and every time i could click the OK button and it was closed. Could you please clear the cache and try it again or open it from an incognito tab so the site is completely reloaded?
Rick Larsen
I have discovered that the problem is triggered by the "Prevent cross-site tracking" checkbox in Safari->Preferences->Privacy. It happens only on macOS and not on the iPad.
Peter Spruit
The Cookieline is in the way, for adjusting the preferences. We can adjust, but we can't click on the "ok" button the finalize the preferences.
Mattias_ABRP
Hey Peter, there is no 'OK' button at the end of preferences. Settings are saved as you type them.