However, if none of the above resolves the issue, it is possible that there's an issue with the dongle itself. I would then suggest to ask the seller for a new dongle or, ask for a refund and try a different device model. We list some suggestions here; www.iternio.com/abrp-obd
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Per Jakobsen
I have same problem,
Hi Bo,
You can try checking these points in our FAQ; www.iternio.com/faq?questionId=3145f052-d64a-459a-b335-8b30b85dbb5f&appDefId=14c92d28-031e-7910-c9a8-a670011e062d
However, if none of the above resolves the issue, it is possible that there's an issue with the dongle itself. I would then suggest to ask the seller for a new dongle or, ask for a refund and try a different device model. We list some suggestions here; www.iternio.com/abrp-obd
/Katya