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Logging into Tesla not resulting in exchange of data


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Stephen

I created my ABRP account yesterday and followed the steps to connect to my Tesla account via the Tesla Login.
All looked ok. However I do not see any update of vehicle data and todays trips do not show. I tried to disconnect and reconnect, but the status still shows as indicated in the attached image.
What to do?

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Katya_ABRP

Status changed to: Closed

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Stephen

Just Redid the steps. Previously there was no option to choose the car. Now there was and it seems the connection has now been made. Problem seem to be solved…


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Katya_ABRP

Hi Stephen,

We've looked into this and there doesn't seem to be any general issues with connecting to Tesla. Could you try the following;

1. Unlink live data
2. Link MyTesla
3. In the linking process, make sure to select the car you want to connect to.

Normally, we should choose the first one (or only one if there's only one) but it might be the case such auto-selection did not occur here.

/Katya


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Stephen

Image below…