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Live data (beta) via Smartcar not authenticating MyRenault account
- Done
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Oliver |
I joined the beta program for the live data through Smartcar but I’m not able to sign in into the MyRenault account (I've got a Renault Megane E-Tech 2022).
When trying to authenticate with MyRenault, I always get this error:
"Sorry, we experienced an error! Please try again. If your login continues to fail, please verify you have an active MY Renault account and are entering the correct username and password.
Session ID: (omitted)"
I verified I can login into both the MyRenault app and website using the same credentials, so there seems to be something wrong with the Smartcar authentication.
Activity Newest / Oldest
Bo_ABRP
Status changed to: Done
Bo_ABRP
According to SmartCar, this should now have been resolved. Could you please check if it works for you now?
Oliver
Unfortunately, I'm still getting the same old error.
Oliver
I'll be happy to get in touch with Smartcar's support directly if that helps.
Bo_ABRP
I have sent you an email with a support link!
Bo_ABRP
Did you receive a response from SmartCar?
Oliver
Unfortunately not.
Oliver
Just got contacted by SmartCar support after submitting another request. Apparently they made some adjustments and now it works as expected! Yay! Thank you guys 😃
Bo_ABRP
Great, thank you for your help!
Oliver
Thanks Katya for the update! Unfortunately, it still shows the same behavior. I will reach out by email as you suggested.
Katya_ABRP
Status changed to: User Feedback
Katya_ABRP
Hi Oliver,
Other users have been able to link their Renault Megane E-Tech but I can see you're still not connected. There was previously an error on SmartCar's side but it has since been resolved.
If you're still not able to connect the car may I ask you to reach out to us via email so that we can put you in touch with SmartCar's support directly? You'll find the option to do so at the bottom of the settings menu under 'support & feedback'.
/Katya
Bo_ABRP
We are investigating this with SmartCar!
Bo_ABRP
Status changed to: Investigate