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Connecting with Tronity doesn't work


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Tsjeard Mast

When i follow the steps de app keeps loading in Tronity app , it is not possible to connect.

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Daniel Roth

Does not work for me as well: Cannot connect anymore and when I could connect weeks ago I lost the connection. It does not show an error, the car ist just not connected afterwards (on Mac) or the tronity login box does not disappear (on iPhone and iPad).


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Donovan Djojokoesoemo

Hi,
when i want to link with tronity it says "something went wrong try again later" this is going on for 3 days now.

hope you can help me.


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Katya_ABRP

Status changed to: In progress

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Katya_ABRP

Status changed to: User Feedback

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Katya_ABRP

Hi Tsjeard,

Do you have vehicles linked to your TRONITY account?

/Katya


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Tsjeard Piter Mast

yes see screenshot


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Tsjeard Piter Mast


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Katya_ABRP

No, I meant if you have the car(s) linked to your TRONITY account (not your ABRP account)

Upon further investigation is seems it fails when the user does not have any vehicles linked to their TRONITY account.

This is of course confusing as there is no indication as to why it fails and we'll have TRONITY notified of this.

/Katya


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Tsjeard Piter Mast

Hi Katya, thanks for your feedback. I’ve linked only our Enyaq to the TRONITY account with the VIN number . We doesn’t have to use it for the Citygo so that’s the reason i’ve only linked our Enyaq. Grz, Tsjeard


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Tsjeard Mast

See also attached screenshot


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Katya_ABRP

I presume this is where it gets stuck yes?


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Tsjeard Piter Mast

Yes indeed


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Katya_ABRP

Alright! I've been able to replicate it and there are indeed some errors thrown. Most likely this is due some API changes on TRONITY's side and we should of course update accordingly. We'll be looking further into this.


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Tsjeard Piter Mast

👌👍thanks in advance