Voters 8
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Connecting with Tronity doesn't work
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Tsjeard Mast |
When i follow the steps de app keeps loading in Tronity app , it is not possible to connect.
Activity Newest / Oldest
Bo_ABRP
Status changed to: Done
Bo_ABRP
We have found and fixed an issue in one of our servers communicating with Tronity - let us know if you have any further issues!
Asgeir Storesund Nilsen
The login flow has changed (visually) now, and I was able to successfully connect Tronity again.
Holger Naumann
It works now, no idea, why. :-)
Tsjeard Mast
same here, it works!!! :-)
Holger Naumann
Same problem
Katya_ABRP
Status changed to: User Feedback
Katya_ABRP
Hi all,
We've looked into this but can't really see that there'd be an issue. Other users we've spoken to did eventually have the connection established.
May I ask you to check once more to see if the issue is still present?
/Katya
Benedikt Enke
After allowing tronity access in the browser and being directed back to the app, nothing happens.
Katya_ABRP
Merged with: Cannot connect with Tronity
Katya_ABRP
Status changed to: Investigate
S van Rossem
Same for me here already for weeks. Status of the car "sleeping" or you come in a connecting loop with Tronity. Does not matter if you try to connect on PC of app on the phone.
Nik Weber
Die ABRP App verbindet sich nicht mehr mit Tronity. Laut Tronity App werden die Daten geteilt, ABRP hat jedoch keinen Zugriff.
Daniel Roth
Does not work for me as well: Cannot connect anymore and when I could connect weeks ago I lost the connection. It does not show an error, the car ist just not connected afterwards (on Mac) or the tronity login box does not disappear (on iPhone and iPad).
Donovan Djojokoesoemo
Hi,
when i want to link with tronity it says "something went wrong try again later" this is going on for 3 days now.
hope you can help me.
Katya_ABRP
Status changed to: User Feedback
Katya_ABRP
Hi Tsjeard,
Do you have vehicles linked to your TRONITY account?
/Katya
Tsjeard Piter Mast
yes see screenshot
Tsjeard Piter Mast
Katya_ABRP
No, I meant if you have the car(s) linked to your TRONITY account (not your ABRP account)
Upon further investigation is seems it fails when the user does not have any vehicles linked to their TRONITY account.
This is of course confusing as there is no indication as to why it fails and we'll have TRONITY notified of this.
/Katya
Tsjeard Piter Mast
Hi Katya, thanks for your feedback. I’ve linked only our Enyaq to the TRONITY account with the VIN number . We doesn’t have to use it for the Citygo so that’s the reason i’ve only linked our Enyaq. Grz, Tsjeard
Tsjeard Mast
See also attached screenshot
Katya_ABRP
I presume this is where it gets stuck yes?
Tsjeard Piter Mast
Yes indeed
Katya_ABRP
Alright! I've been able to replicate it and there are indeed some errors thrown. Most likely this is due some API changes on TRONITY's side and we should of course update accordingly. We'll be looking further into this.
Tsjeard Piter Mast
👌👍thanks in advance