Voters 1
1
Charger Timing Bug?
- Done
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Carl Pfranger |
So I "think" this is a bug... I have done a number of routs that go into a EA charger in Paduacah (walmart 491) and it shows super long charger times. 1h 16m to go from 21SOC to 80SOC. Every other EA chargers shows 20-40min. I have used this charger too in the past and it never takes that long. Here is the route link: abetterrouteplanner.com/?plan_uuid=14ab8e25-9683-4ef1-a997-8850615b132b
Best,
Carl
ps. thanks for making an amazing app.
Activity Newest / Oldest
Mattias_ABRP
Status changed to: Done
Mattias_ABRP
Status changed to: In progress
Mattias_ABRP
Hey Carl, for some reason you are charging at quite low power at that charger, only 50kW. I took at look in the backend and indeed the max power there is 50kW but the charger can manage with much more power. We will have this fixed but we rely on external data so it's first when they updated we will have the correct data but hopefully it will go quite quick.
Carl Pfranger
No worries. I know it will go faster when I am there in person. I think that charger is actually a 150kw not 50kw btw... Well thanks for your help. Amazing app first bug I found out of many hours of flawless use.
Mattias_ABRP
Hey Carl, the issue has now been solved so you should be able to plan a trip over this charger and have a short charge time. Please get back to us if it for some reason would not work or if you find any other problems while you use the app or page.
Carl Pfranger
Unrelated... I can't login to the ticket app with my ABRP login? cpfranger+stuff@gmail.com?
Mattias_ABRP
Hey Carl, if you in the app open settings and then look in the very button you will find 'support & feedback' by clicking it you will get a modal with some options of which one is 'report a bug'. By clicking it you will automatically be logged in with your ABRP email/account at Upvoty.