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Charger info disappeared from the maps.
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Efe Moral |
The charger provider info is not visible any more and the indicators lack signs such as Tesla or Ionity, etc. And preferred chargers are ignored in planning. Very difficult to find and add them manually. The app has lost all functionality.
Activity Newest / Oldest
Katya_ABRP
Status changed to: Done
Katya_ABRP
Hi Efe & Roman,
So, IONITY, Tesla and others have already been corrected (since a few hours ago). Routeplanning with preferences for certain networks in Europe is functional again.
EA is also correct. We've also made corrections for the Rivian Adventure Network that required some restarts and routeplanning with network preferences for the US is also fixed.
/Katya
Efe Moral
Yes they work now. Thanks for your and the team’s efforts.
Katya_ABRP
Thank you for bearing with us. We definitely understand this was frustrating (for us too) and we're very sorry it happened in the first place.
We'll learn from this to avoid future mistakes.
/Katya
Roman Melnyk
Hi, I do not know what you did lately but Electrify America chargers are no longer being reported as such. See the attached screen shot, this charge is listed but not as electrify america, please fix this in the US database.
Roman Melnyk
I also lost the electrify america details
Katya_ABRP
We're working on the last details for fixing this issue but the charger you initially reported has already been corrected: abetterrouteplanner.com/?charger_id=174797900
Are there any other EA locations displayed incorrectly for you?
Roman Melnyk
All of Florida, Georgia, South Carolina, North Carolina. Do not work and the prefer and exclude still do not pickup the right chargers. It all used to work early January.
Katya_ABRP
Hi Roman,
We've fixed the issue. Could you provide a plan link for where you're still seeing inaccuracies?
/Katya
Katya_ABRP
Merged with: Cherger information no longer correct for electrify amerca USA
Katya_ABRP
Status changed to: In progress
Efe Moral
Now it’s routing me to chargers I specifically avoided consistently. Please refund my subscription. I could have planned my trip better manually if I knew your app would be rendered useless in the middle of my trip. You shall hear from the Better Business Bureau since you market you app in the US.
Roman Melnyk
Same for me, something is definitely broken, was working fine in early January, but now the avoid and preferred list is broken as well as charger info 😞
Roman Melnyk
Very disappointing, I to am losing functionality that worked before. You need to have a better testing phase before releasing software
Efe Moral
It’s completely broken. My most preferred charger is IONITY. Your app routes me to an unidentified charger (all chargers are unidentified now. No company info on the header, and only Tesla chargers can be identified with the price because I have a membership) which sits next to an IONITY station. This is crap. I definitely will need a refund. Instead of driving I’m bug reporting. That’s unacceptable.
Katya_ABRP
Hi Efe,
Sorry for the late reply - we're a bit busy here investigating why the network labels are absent.
Sidenote: I've just checked your settings and while you do have set some networks to 'avoid' this is different from the status 'exclude'. If you'd like us to completely exclude a certain network from planning please set it to 'exclude'.
For questions about refunds or subscription issues please email support, this is not handled here on Upvoty.
/Katya
Efe Moral
Yes but do you think it’s normal for the app to select an avoided charger sitting next to a preferred charger? Your app currently does not recognize IONITY chargers at all since they have no identification.
Katya_ABRP
We're currently investigating the issue!
/Katya
Efe Moral
All title fields for IONITY, Tesla, Electrify America chargers lack the bracketed charger supplier name FYI
Roman Melnyk
Same for me
Efe Moral
Also this is an IONITY charger. As you can see no information as such in the details. This whole thing renders your app unusable. It happened a few hours ago it was working fine before. And a nasty surprise in the middle of a trip.
Efe Moral
Attached you will find the screenshot
Linda
Status changed to: User Feedback
Linda
Hi Efe
Do you use iPhone or Android? Do you have the latest update of our app?
Can you please add a print screen of how it looks?
Roman Melnyk
It happens on the PC web planner also same issues as in the android app