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Can't reach ABRP Premium Purchase Screen
- Done
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S |
Steve McCormick |
Cannot access the Premium purchase screen. Just get a dialog box showing "Working on It'.
Activity Newest / Oldest
Bo_ABRP
Status changed to: Done
Steve McCormick
Sorry to be a bit slow in responding. Below is text from Chrome console and covers time from login to ABRP to the time the "Working on It" box appears. Let me know if I can help in any other way.
Referral code null aa41aa48-b5e2-438f-ba1a-441361674c8a
app.tronity.io/images/tronity_logo_rgb.png:1 Failed to load resource: the server responded with a status of 404 ()
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1512 en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1675 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'user')
at subscriptionOptions (?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1675:39)
at ?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1490:11
raw.githubusercontent.com/iternio/abrp-translations/master/en-US.json:1 Failed to load resource: the server responded with a status of 404 ()
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1496 Set UI in en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing subscription_apple_active Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing subscription_google_active Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing manage_my_subscription Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing my_referral_link Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing gift_subscripion Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing gift_description Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing giftcard_redeem Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing charging_notifications Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing charging_notifications_description Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing charging_notifications Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing my_referrals Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing referral_description Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing my_referral_link Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing my_referrals Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing gift_code Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing gift_code_enter Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing gift_code_go Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing gift_code_checkout Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing gift_code_buy Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing gift_code_payment Lang en-US
?login_token=aa41aa48-b5e2-438f-ba1a-441361674c8a:1499 Missing gift_code_buy Lang en-US
Bo_ABRP
Slow response here too :) Thank you, that helped us fix the crash.
Bo_ABRP
Status changed to: User Feedback
Bo_ABRP
This is definitely a crash in the code we run on the page - it would help us a lot if you could open the console of the browser (typically command+shift+I) and copy any error messages there for us. Then it is easy for us to resolve.
Steve McCormick
Good morning and Happy Thanksgiving from the U.S. Apologies that I did not fully state the problem. Yes, web based using Chrome as the browser. Tried it a few minutes ago (logged in and out several times) and the problem is still there.
Mattias_ABRP
Happy Thanksgiving! Will look further into this and get back to you tomorrow.
Mattias_ABRP
Hey Steve, have you tried leaving the page for a minut to see if it might just be that it takes long. Have tried now to see if I can find an issue or reproduce the bug and the only thing I can find that it can take quite long time.
Steve McCormick
1. Yes, I have left the page open as long as 10 minutes without the "Working on It" dialog box disappearing. 2. This issue may be specific to my desktop computer. When I try it using a Chromebook (using the same connection), it works as expected.
Mattias_ABRP
Hey Steve,
have you tried opening ABRP in incognito mode and logging in and then going to the premium page does it work then? Do you have the same issue using another browser on the same computer? It might be some settings issue related to locale as we will attempt to show local currency. If you share what platform (mac/ windows etc.) you are using and what locale settings you have I can see if I might be able to replicate the issue.
Mattias_ABRP
Hey Steve, thanks for getting back to us with this issue. I assume you are on the web and is redirected to web.abetterrouteplanner.com/premium as that's where the "Working on it.." is shown. Could you test login out and then in again and then see if it works?
Katya_ABRP
Status changed to: Investigate