Voters 3
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Cannot login via web or else I get a blank site.
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Loading app op iphone works fine. Loading website without login works. When I login and refresh site is completely blank.
Tested on MacBook pro and Dell XPS. On Edge, Safari and Firefox. With in cognito mode on as well the check if it's cache related as well as cleared cache and tested again...
Activity Newest / Oldest
Samuel_ABRP
Status changed to: Done
TomTomZoe
Same with me with Firefox Windows 10
TomTomZoe
Now I can use it with Firefox again.
Samuel_ABRP
Status changed to: Investigate
Samuel_ABRP
Status changed to: Done
Samuel_ABRP
This was due to a failed deploy yesterday and should work again.
Eyüp Çiftçi
I am afraid it doesn't work yet for me. Cleared cache on Safari MBP
Samuel_ABRP
Ok just to confirm the behaviour...
1. open ABRP website and then log in
2. refresh the browser after login
3. website is blank
Does it work and are you signed in, when you close the tab and open ABRP on another tab or is it also blank then?
Which version does it show you at the bottom of settings page?
Samuel_ABRP
Ok i can reproduce it, we will check.
Eyüp Çiftçi
So indeed, steps 1, 2 and 3. So after signing in and refreshing its empty. Even when I restart browser. It only comes back after I clear cache on browser. If I then repeat steps 1 and 2, the result is a blank page.
If I browser in cognito to abrp and check version, I see: 4.2.9 (1032)
Eyüp Çiftçi
Any update? I created an second account in the meantime. That one seems to work just fine. If its no problem for you, I can use that on if you transfer premium and smartcar beta to that one.
I really do need the website to work btw. I am going on a European roadtrip and without the site to pre check my trips it will be very stressful :(
Samuel_ABRP
We are currently looking into it
Eyüp Çiftçi
Two other things I noticed.
When I am trying to log into the new account I could login with this error being shown. (see attachment).
After I set my home address and wanted to select a route, the page turned blank for the new account too...
Samuel_ABRP
Yes this is most likely settings related, we will let you know when it is solved. Sorry for the inconvenience.
Eyüp Çiftçi
Removed my home address on my 'old' account via iPhone app and now it works on website too. So it seems like it is home address related somehow.
Eyüp Çiftçi
Any update?
Samuel_ABRP
We just deployed a new version yesterday evening, it should now work. Can you please try it? Website version should show 4.2.9 (1034)
Eyüp Çiftçi
Website version is indeed 4.2.9 (1034) and I can confirm with my address added back, it works. So thank you!